Refund policy
Last Updated: July 2026
Official Website: https://nexastars.net
At NexaStars (operated under APAC), we uphold rigorous quality control protocols to guarantee product integrity, safety, and purity. Given the specialized nature and strict regulatory requirements associated with laboratory research compounds, all purchases, orders, and sales are governed by the following policy.
1. Policy Overview & Final Sale Notice
Product integrity, safety, and analytical purity are our absolute priorities. Because all compounds supplied by NexaStars are strictly intended for Research Use Only (RUO) and possess highly sensitive handling requirements, we enforce a strict No-Return, No-Refund Policy once an order has been dispatched.
All orders are considered FINAL SALE upon leaving our warehouse facility.
This strict restriction ensures:
Chain of Custody & Regulatory Compliance: Maintaining absolute traceability and quality standards.
Storage Integrity Assurance: Guaranteeing that no returned, unverified, or compromised compounds ever enter our inventory.
Safety & Pure Quality Guarantee: Ensuring that every client receives uncompromised, factory-sealed materials straight from our controlled environment.
Once a product leaves our facility, we can no longer independently verify its environmental exposure, handling, or storage conditions (e.g., cold-chain maintenance). Therefore, under no circumstances will returned items be accepted, restocked, or resold.
2. Order Cancellations & Refunds Before Dispatch
Refund or order cancellation requests must be submitted before the order is packed and shipped from our warehouse.
Once a shipment has been processed, generated a courier tracking number, or left our facility, it cannot be canceled, redirected, returned, or refunded—regardless of packaging seal status, product condition, or reason for request.
To Request a Pre-Dispatch Cancellation: Please email our support team immediately at info@nexastarsllc.com with your Order Number in the subject line. Requests can only be honored if the fulfillment process has not yet commenced.
3. Exceptions: Damaged, Defective, or Incorrect Shipments
The ONLY exception to our No-Refund Policy is in the event that an item arrives damaged, defective, missing, or incorrect due to a carrier handling error or a fulfillment mistake on our part.
Note: This exception exists solely to correct logistics and fulfillment errors and does not grant general return privileges.
Filing a Damage/Defect Claim: All claims under this exception must be submitted within 48 hours of package delivery.
Required Documentation:
Your Order Number.
A detailed description of the issue.
Clear, high-resolution photos/videos showing:
The inner damaged/incorrect item(s) and batch labels.
The outer packaging box and original courier tracking label.
Please submit all claim materials to: info@nexastarsllc.com
⚠️ Important Disclaimers:
Items that have been opened, reconstituted, used, or returned without prior written authorization will NOT be eligible for refund or replacement.
Claims submitted after the 48-hour window, or requests made for reasons other than verified shipping damage or fulfillment error, strictly do not qualify for this exception.
4. Inquiries & Policy Support
If you have questions regarding this policy, require further details, or need to file an eligible fulfillment claim, please contact our support team:
Email: info@nexastarsllc.com
Response Time: 12 to 24 business hours
By completing a purchase on nexastars.net, you acknowledge, understand, and agree to all terms outlined in this Return & Refund Policy.